These terms apply to purchases from MAMLUX.eu. Please read them before placing an order and keep a copy together with your order confirmation.
Seller and contact details
DX Services, s.r.o., trading as MAMLUX
Registered office: Sedmikrásková 736/8, 10300 Praha 10, Czech Republic
Company ID (IČO): 27075117
VAT ID: CZ27075117
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 94386.
Website: www.mamlux.eu
Email:
Telephone: +420 773 627 822 — telephone support is provided in Czech. For assistance in English, please use email or the online chat on our website.
Address for returns, complaints and correspondence:
MAMLUX / DX Services, s.r.o.
Sedmikrásková 736/8
10300 Praha 10
Czech Republic
Delivery only: orders from MAMLUX.eu are shipped to your delivery address. Personal collection of orders is not available.
Orders, prices and contract formation
We sell to both consumers and businesses. A consumer is an individual acting outside their trade, business or profession. The consumer rights described below apply to consumers; they do not automatically apply to purchases made for business purposes. Business purchases remain subject to the contract and applicable law.
Before submitting your order, you can review the goods, quantities, delivery details, payment method and total price, and correct any errors. Submitting the order creates an obligation to pay if we accept it. We confirm acceptance by email. An automated acknowledgement that we have received your order is not, by itself, acceptance unless it expressly confirms acceptance.
Prices are shown in the currency indicated on the website. Where applicable, VAT is included and is recalculated for the delivery country entered at checkout. Delivery charges and any other applicable charges are displayed before you confirm the order. The final order summary shows the total payable.
If we identify an obvious pricing error or cannot supply an item, we will contact you promptly. We will not substitute goods or charge a higher price without your agreement. If an order has already been accepted, any change or cancellation must be agreed with you or permitted by applicable law. Any payment for goods that will not be supplied will be refunded without undue delay.
The version of these terms provided when you place your order applies to that order. Later changes do not retrospectively change an existing contract. The English version is used for orders placed through the English-language shop.
We issue the relevant sales and tax documents and comply with any electronic sales reporting obligations (EET) that apply to the transaction under Czech law in force at the time of payment.
Choosing parts and safe installation
Check compatibility using the appliance model and product identification number, such as PNC/Prod.No. or E-Nr., before ordering. Similar-looking appliances may require different parts. If you are unsure, contact us with the identification details and, where helpful, a photograph of the rating plate before purchasing.
Product images illustrate the goods. Minor visual differences do not change the agreed specifications or functionality. This does not exclude our responsibility if goods do not match their description or the agreed purpose.
Electrical repairs and installation requiring specialist skills must be carried out by a suitably qualified technician in accordance with the manufacturer's instructions and the rules applicable where the appliance is used. Disconnect the appliance from its power supply before any work. Do not attempt work for which you are not qualified. Some electronic modules require programming, configuration or calibration by a technician.
If instructions are missing or unclear, contact us before installation. Keep any installation and service records: these may help establish the cause of a problem. A missing installation certificate or company stamp does not, by itself, remove a consumer's statutory rights. We are not responsible for a fault to the extent it was caused by incorrect installation, misuse or unauthorised modification, rather than a defect for which we are legally responsible.
Installation or connection does not automatically remove a consumer's right to withdraw from an online purchase. Handling beyond what is necessary to check the nature, characteristics and functioning of the goods may reduce the refund as explained below.
Dispatch and delivery
Orders are delivered by carrier to the address entered at checkout. Goods marked “IN STOCK” are normally dispatched on the second working day, subject to the payment arrangements shown for your order. For advance payments, dispatch takes place after the payment has been received. Working days exclude weekends and public holidays.
Dispatch time and carrier transit time are different. The availability shown for a product concerns preparation for dispatch; the shipping estimates concern transport after dispatch. Supplier-dependent items may take longer. If we cannot meet the stated delivery time, we will inform you and discuss a revised date or cancellation.
Unless we expressly agree a different delivery period with you, we will deliver the goods without undue delay and within 30 calendar days after the contract is concluded. If we miss the agreed deadline, you can normally give us an appropriate additional period to deliver and cancel if we still fail to do so. You may cancel immediately where applicable law allows, including where we refuse delivery or timely delivery was essential and this was made clear when ordering.
Please provide a complete and accurate delivery address and cooperate with the carrier. Any necessary additional delivery costs caused by incorrect details or an unsuccessful delivery for reasons attributable to you must be reasonable and justified. These provisions do not affect your statutory rights.
Please inspect the parcel on arrival. If there is visible damage, ask the carrier to record it and contact us with photographs where possible. You may refuse a visibly damaged parcel. Signing for delivery or failing to obtain a carrier's damage report does not, by itself, remove your rights concerning damaged or faulty goods. For consumers, the risk of loss or damage normally remains with us until you, or a person you designate other than the carrier, physically receives the goods. A different rule may apply if you independently appoint a carrier we did not offer.
Business purchases and VAT
To purchase as a VAT-registered business, enter your company name and VAT ID in the shopping cart and complete VAT ID verification before placing your order. For a qualifying intra-EU business supply to another EU Member State, successful verification allows the checkout to automatically deduct the applicable VAT and recalculate the order total. Check the updated total before confirming your order. There is no need to contact us in advance or use a discount coupon.
A valid VAT ID alone does not make every purchase VAT-exempt. The delivery country and the other legal conditions for an intra-EU supply must also be satisfied. This treatment does not apply to a domestic delivery in the Czech Republic. If verification fails or the details change, VAT may remain payable until eligibility is confirmed. Contact us before ordering if you need help. Any obligation to account for acquisition VAT in your country remains your responsibility.
Payment
For all delivery countries offered by MAMLUX.eu, payment can be made in advance by bank transfer or online by debit or credit card through the ČSOB payment gateway. Cash on delivery is available only for deliveries to Slovakia. Any applicable payment or cash-on-delivery charge is shown before you submit your order.
For bank transfers, use the bank details, payment reference and due date provided with your order. For card payments, follow the instructions in the ČSOB payment gateway; any required cardholder authentication is handled there. We do not ask you to send card details by email or chat. Card information is entered into the gateway, not sent to us in order correspondence.
Advance payment must be received before dispatch. For cash on delivery, pay the amount due to the carrier when the parcel is delivered, using the payment methods accepted by that carrier. If payment fails or you need help identifying a bank transfer, contact us before making a duplicate payment.
Shipping charges and destinations
Available destinations, delivery services and the final shipping charge are shown at checkout after you enter the delivery address. Orders are delivered to an address; personal collection is not offered. The charge shown in your confirmed order applies to that order.
The following standard shipping charges are in EUR and include the applicable destination VAT for consumer purchases. Transit times are estimates in working days after dispatch, not a promise of delivery within that period after ordering. Product availability and any expressly agreed delivery date take precedence. For qualifying business purchases, the VAT adjustment is shown at checkout.
| Destination | Shipping (EUR, incl. VAT) | Estimated transit time |
|---|---|---|
| Austria | 7.00 | 5 working days |
| Belgium | 15.00 | 5 working days |
| Bulgaria | 20.00 | 5 working days |
| Croatia | 9.00 | 5 working days |
| Denmark | 15.00 | 5 working days |
| Estonia | 10.00 | 5 working days |
| Finland | 30.00 | 5 working days |
| France | 20.00 | 5 working days |
| Germany | 7.00 | 3 working days |
| Hungary | 10.00 | 3 working days |
| Ireland | 20.00 | 5 working days |
| Latvia | 10.00 | 5 working days |
| Lithuania | 10.00 | 5 working days |
| Luxembourg | 15.00 | 5 working days |
| Netherlands | 15.00 | 5 working days |
| Poland | 7.00 | 3 working days |
| Romania | 11.00 | 5 working days |
| Slovakia | 6.00 | 3 working days |
| Slovenia | 9.00 | 5 working days |
| Sweden | 10.00 | 5 working days |
Consumer returns and refunds
If you are a consumer, you may withdraw from an online purchase without giving a reason within 14 days after the day you, or a person you designate other than the carrier, receives the goods. If goods from one order are delivered separately, the period starts after receipt of the last item. You may also notify us of withdrawal before delivery.
To withdraw, send a clear statement identifying the order to
Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal. The deadline is met if you send the goods before it expires. Use the returns address above and suitable protective packaging. Include enough information to identify your order. Original packaging is helpful but is not a condition for exercising the right of withdrawal.
You bear the direct cost of returning goods when withdrawing because you have changed your mind. This is different from a justified complaint about faulty goods, for which the necessary return costs are borne by us. Any additional return-cost information required for goods that cannot normally be returned by post will be provided before purchase.
We will refund payments received for the withdrawn purchase, including the cost of the least expensive standard delivery service we offered, without undue delay and within 14 days after being informed of withdrawal. We may withhold the refund until we receive the goods or evidence that you have sent them, whichever occurs first. We will use the original payment method unless you expressly agree otherwise, without charging a refund fee.
You may examine the goods to establish their nature, characteristics and functioning. You are responsible only for any diminished value resulting from handling beyond what is necessary for that purpose. Installation, electrical connection or use may go beyond such examination and cause diminished value, but does not automatically justify rejecting the return. Any deduction must reflect the actual loss in value and will be explained.
Statutory exceptions may apply, for example to goods genuinely made to your specifications or clearly personalised. A standard spare part does not become personalised merely because we ordered it from a supplier for you. Any applicable exception will be identified before purchase. There is no blanket exclusion of electrical components from consumer withdrawal rights.
How to notify us of withdrawal
You can send a short email to
Order number: ____________________
I hereby withdraw from the purchase contract for this order.
If you are returning only part of the order, identify the items concerned. No reason for withdrawal is required. An order number helps us identify the purchase; if you do not have it, provide other details that identify you and the order.
The usual 14-day withdrawal period starts on the day after you receive the goods, not on the purchase date. Notify us before the period expires, then send the goods back within 14 days after your notice. You can also withdraw before delivery. The exceptions and conditions explained above apply.
This notice is for a consumer's withdrawal without giving a reason. A complaint about faulty goods is a separate procedure and may be made whether or not the withdrawal period has expired. After that period, a return of non-faulty goods requires our agreement unless another legal right applies.
Optional model withdrawal form
Complete and send this form only if you wish to withdraw from the contract:
To: DX Services, s.r.o. (MAMLUX), at the contact address above; email:
This email address is being protected from spambots. You need JavaScript enabled to view it. I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods and order number: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Signature of consumer(s), only if submitted on paper: ____________________
Your rights if goods are faulty
Goods must conform to the contract, their description and the standards required by applicable law. Consumers have statutory rights concerning defects that become apparent within at least two years after delivery. Longer mandatory protection in the consumer's country remains unaffected. A commercial warranty, if expressly offered, is additional to these rights and does not replace them.
Under Czech consumer law, a defect appearing within one year after delivery is presumed to have existed at delivery unless this is incompatible with the nature of the goods or defect. More protective mandatory rules applicable to your purchase remain unaffected.
You may normally choose repair or replacement, unless your choice is impossible or would impose disproportionate costs compared with the other remedy. The remedy must be provided free of charge, within a reasonable time and without significant inconvenience. Where legally required, this includes necessary removal and reinstallation costs for goods installed appropriately before the defect became apparent.
A proportionate price reduction or termination of the contract may be available where repair or replacement is refused, not completed properly or in time, the fault recurs, or the defect is sufficiently serious. Termination is not available for an insignificant defect. We will assess the remedy under the applicable law rather than require a fixed number of previous complaints.
Normal wear and tear and damage caused by misuse are not defects for which we are responsible. If goods are sold as used or with a specifically disclosed defect, that does not exclude responsibility for other defects or remove mandatory consumer rights. Any permitted reduction of the statutory period for used goods must be expressly agreed.
How to make a complaint
Contact us at
We will confirm receipt of the complaint, the reported problem and the remedy requested. Where we need to inspect the goods, we will explain how to provide them. Please package parts securely and do not send an entire appliance unless we have agreed this is necessary. Keep evidence of reasonable transport costs.
For consumer complaints handled under Czech law, we will resolve the complaint, including the remedy, and inform you of the outcome within 30 days unless we agree a longer period with you. Please provide the cooperation reasonably needed to assess the goods. If the deadline expires without resolution, you may exercise the remedies provided by law. Any shorter mandatory deadline applicable to your purchase remains unaffected.
We will explain the outcome and any rejection. For a justified complaint, we bear the necessary reasonable costs of exercising your rights. The time during which you cannot use the goods because of a justified complaint is taken into account as required by applicable law. Replacing an item does not automatically create a new commercial warranty unless this is agreed or required by law.
Personal data
DX Services, s.r.o., identified above, is the controller of personal data processed to operate the shop and handle your purchase. Contact
We process the identification and contact details you provide, billing and delivery addresses, business and VAT details where applicable, order and payment records, and communications concerning the purchase. We use these data to take steps at your request before a contract and to perform the contract (Article 6(1)(b) GDPR), to meet tax and accounting obligations (Article 6(1)(c)), and where necessary for our legitimate interests in security, fraud prevention and establishing or defending legal claims (Article 6(1)(f)). Optional analytics and marketing cookies rely on your consent.
Providing information necessary for the order is a contractual requirement; without it we may be unable to process or deliver the order. Optional information and cookie consent are not conditions for purchasing.
Data may be disclosed, as necessary for these purposes, to the carrier handling delivery, banks and payment providers handling payment (including ČSOB for card payments), providers supporting our IT and accounting operations, professional advisers, and competent authorities where required by law. We provide only the data needed for the relevant purpose. Providers may act as processors or independent controllers depending on their role. Information about the recipients relevant to your order is available on request.
We retain order and communication data for fulfilment, complaints and the applicable periods for legal claims. Records required by accounting or tax law are retained for the corresponding statutory period; VAT documents may need to be retained for ten years. Data are then deleted or anonymised unless a further lawful reason for retention applies. If personal data are transferred outside the EEA, the transfer must have a lawful basis under GDPR Chapter V, such as an adequacy decision or appropriate safeguards; details and copies of applicable safeguards are available on request.
Subject to the conditions in the GDPR, you may request access, correction, erasure, restriction or portability of your data and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing. These rights are not absolute; for example, legally required tax records cannot always be erased immediately. We normally respond within one month; any permitted extension and its reasons will be communicated to you.
You may complain to the Czech supervisory authority, Úřad pro ochranu osobních údajů, or the competent data protection authority in your country.
Cookies
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You can change or withdraw consent at any time through Cookie settings, also available in the footer. Browser controls can also remove cookies, but blocking necessary cookies may affect essential shop functions.
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Applicable law and dispute resolution
The contract is governed by Czech law. If you are a consumer, this choice does not deprive you of the protection of mandatory provisions of the law that would apply without that choice, including relevant protection in your country of habitual residence. These terms do not restrict your right to bring proceedings before a court with jurisdiction under applicable law.
Please contact us first so that we can try to resolve any dispute. Consumers may seek out-of-court resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI). A request must normally be submitted within one year after you first asserted the disputed right with us. This procedure does not remove your right to go to court.
For a cross-border consumer dispute, you can also contact the European Consumer Centre in your country.